FAQ
Frequently Asked Questions
Find answers for product manuals, warranty registration, shipping, order changes, returns, and product selection.
Support
Email manager@ikyoor.com with your order ID, product model, purchase date, and a short description. For technical issues, include photos or a short video so the team can review faster.
Check your Shopify order confirmation email or marketplace order history. If you cannot find it, contact support with your full name, email address, and purchase channel.
Contact support as soon as possible. Address changes are only possible before the order has shipped, and large items may have separate freight rules.
Warranty
Go to Warranty Registration, prepare your order ID, purchase date, product model, and serial number if available, then submit the registration form.
Email support with the order ID, model number, issue description, and clear photos or a 30-second video showing the problem. The team will review the claim and reply with next steps.
Warranty may not cover unauthorized repairs, misuse, liquid damage, power surges, normal wear, consumable accessories, or claims without valid proof of purchase.
Shipping
Processing time, delivery regions, and freight rules will depend on final warehouse setup. Once shipped, tracking details will be sent to the order email.
No. Portable massagers usually ship by parcel carrier, while massage chairs may require oversized freight delivery and appointment scheduling.
Wait for carrier scans to refresh, then contact support if there is no update for several business days. Include your order ID and tracking number.
Returns
Contact support before sending any item back. Include your order ID, product model, purchase channel, reason for return, and photos of the product and packaging if available.
Confirm the final return window, eligible product condition, original packaging requirements, restocking fees, return shipping responsibility, and refund timing before publishing the store.
Products
Open Product Manual, search by model number, and use the request/download route. Final PDF manuals can be connected as soon as they are uploaded.
Massage chairs are best for full-body home recovery. Portable massagers are better for targeted neck, eye, foot, knee, or muscle relief and easier gifting.
Yes. Contact the iKyoor team with your company profile, target market, product interests, and expected purchase channel.